Welcome to Dr. Ashwini ENT Clinic. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic, website, or use our services.

1. Information We Collect

We may collect and process the following types of information from you:

a. Personal Information

• Name, age, gender

• Contact details (phone number, email address, postal address)

• Appointment details and medical history shared during consultations

b. Medical Information

• Health records, reports, prescriptions, and diagnostic results necessary for providing ENT care and treatment.

c. Technical Information (if applicable)

• When you visit our website, we may collect non-personal information such as IP address, browser type, operating system, and usage data through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, manage, and confirm your appointments.

• To provide accurate diagnosis, personalized treatment, and follow-up care.

• To maintain accurate medical records and comply with legal obligations.

• To improve our services, website functionality, and patient experience.

• To communicate with you regarding your treatment, appointments, and clinic updates.

We do not sell, rent, or trade your personal information with any third parties.

3. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal and medical information from unauthorized access, loss, misuse, or disclosure. Only authorized medical professionals and staff have access to your records, and they are bound by strict confidentiality obligations.

4. Sharing of Information

We may share your information only in the following situations:

• With your consent: When you authorize us to share your information with another healthcare provider or institution.

• Legal requirements: When required by law, court order, or government regulations.

• Service providers: With trusted third parties who assist us in operating our clinic or website, subject to strict confidentiality agreements.

5. Patient Rights

You have the right to:

• Access the personal information we hold about you.

• Request corrections to inaccurate or incomplete data.

• Withdraw consent for the use of your information (subject to legal and medical record-keeping requirements).

• Request deletion of your data where applicable.

To exercise these rights, please contact us using the details provided below.

6. Cookies and Website Tracking (If Applicable)

Our website may use cookies to enhance user experience and collect analytics data. You can manage or disable cookies through your browser settings, but some features of the website may not function properly without them.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the revised effective date.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

Dr. Ashwini ENT Clinic
Address: Room no:307,3rd floor, Shiv Plaza, Karani Ln, near Telephone Exchange Road, Ghatkopar West, Mumbai, Maharashtra 400086
Contact No: 83560 83837, 70391 16593
Email Id: info@drashwinientclinic.com]